Psychology and Industrial Efficiency by Hugo Münsterberg
page 16 of 227 (07%)
page 16 of 227 (07%)
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policy for the selection of laborers is the ideal one. He is confined
to the statement; if you wish this end, then you must proceed in this way; but it is left to you to express your preference among the ends. Applied psychology can, therefore, speak the language of an exact science in its own field, independent of economic opinions and debatable partisan interests. This is necessary limitation, but in this limitation lies the strength of the new science. The psychologist may show how a special commodity can be advertised; but whether from a social point of view it is desirable to reinforce the sale of these goods is no problem for psychotechnics. If a sociologist insists that it would be better if not so many useless goods were bought, and that the aim ought rather to be to protect the buyer than to help the seller, the psychologist would not object. His interest would only be to find the right psychological means to lead to this other social end. He is partisan neither of the salesman nor of the customer, neither of the capitalist nor of the laborer, he is neither Socialist nor anti-Socialist, neither high-tariff man nor free-trader. Here, too, of course, there are certain goals which are acknowledged on all sides, and which therefore hardly need any discussion, just as in the case of the physician, where the prolongation of life is practically acknowledged as a desirable end by every one. But everywhere where the aim is not perfectly a matter of course, the psychotechnical specialist fulfills his task only when he is satisfied with demonstrating that certain psychical means serve a certain end, and that they ought to be applied as soon as that end is accepted. The whole system of psychotechnical knowledge might be subdivided under either of the two aspects. Either we might start from the various mental processes and ask for what end each mental factor can be practically useful and important, or we can begin with studying |
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